Terms and conditions

X-PLUS TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Effective Date: 04.08.2025

1. COMPANY INFORMATION

Company Name: X-PLUS TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Registration Number (KRS): 0001089192
Tax ID (NIP): 9482644774
Statistical Number (REGON): 527849894
Address: ul. Tartaczna 14/2.07, 26-612 Radom, Poland
Director/Owner: Raivis Krauklis
Website: https://xplus-shop.com/
Email: info@xplus-shop.com

2. DEFINITIONS

“Company,” “we,” “us,” “our” refers to X-PLUS TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
“Customer,” “you,” “your” refers to any person using our website or purchasing our products
“Products” refers to electronics, mobile phones, accessories, and related items sold through our website
“Services” refers to all services provided by the Company
“Website” refers to https://xplus-shop.com/

3. ACCEPTANCE OF TERMS

By accessing and using our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

4. PRODUCTS AND SERVICES

4.1 Product Information

We specialize in selling electronics, mobile phones, and accessories
All product descriptions, specifications, and images are provided for informational purposes
We reserve the right to modify product specifications without prior notice
Colors and appearance may vary slightly from images displayed on the website

4.2 Availability

All products are subject to availability
We reserve the right to discontinue any product at any time
In case of unavailability, we will contact you within 48 hours

4.3 Pricing

All prices are displayed in the currency specified on the website
Prices include VAT where applicable
We reserve the right to change prices without prior notice
The price applicable is the one displayed at the time of order confirmation

5. ORDERING PROCESS

5.1 Order Placement

Orders can be placed through our website 24/7
Order confirmation will be sent to your email address
We reserve the right to refuse any order at our discretion

5.2 Order Acceptance

Your order constitutes an offer to purchase products
We will send an order confirmation email, which constitutes acceptance of your offer
Contract formation occurs upon our acceptance of your order

5.3 Order Modifications

Orders can be modified or cancelled within 1 hour of placement
After processing begins, modifications may not be possible

6. PAYMENT TERMS

6.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our website
Payment must be completed before order processing

6.2 Payment Security

All payment transactions are processed through secure, encrypted connections
We do not store your complete payment card details

6.3 Payment Issues

If payment fails, your order will be automatically cancelled
You will be notified immediately of any payment issues

7. SHIPPING AND DELIVERY

7.1 Shipping Areas

We ship within Poland and to EU countries (shipping areas may be updated)
Shipping costs are calculated at checkout

7.2 Delivery Times

Standard delivery: 3-7 business days within Poland
International delivery: 5-14 business days
Delivery times are estimates and not guaranteed

7.3 Shipping Risks

Risk of loss passes to you upon delivery to the carrier
We are not responsible for delays caused by shipping carriers

8. RETURNS AND REFUNDS

8.1 Right of Withdrawal (EU Consumer Rights)

You have 14 days from receipt to withdraw from the purchase without giving reasons
To exercise this right, inform us of your decision using our contact details
You must return the products within 14 days of informing us

8.2 Return Conditions

Products must be in original condition and packaging
You are responsible for return shipping costs (unless the product is defective)
We recommend using tracked shipping for returns

8.3 Refunds

Refunds will be processed within 14 days of receiving returned products
Refunds will be made using the same payment method as the original purchase
Original shipping costs are non-refundable (unless we made an error)

8.4 Exceptions

Personalized or custom products cannot be returned
Products damaged by misuse are not eligible for return

9. WARRANTY

9.1 Manufacturer Warranty

All products come with manufacturer warranty as specified
Warranty terms vary by product and manufacturer
Warranty claims should be directed to us initially

9.2 Defective Products

Report defective products within 48 hours of receipt
We will arrange repair, replacement, or refund as appropriate
Proof of purchase is required for all warranty claims

10. LIABILITY LIMITATIONS

10.1 Limited Liability

Our liability is limited to the purchase price of the product
We are not liable for indirect, incidental, or consequential damages
This limitation applies to the fullest extent permitted by law

10.2 Product Liability

Manufacturer defects are covered by manufacturer warranty
We disclaim liability for misuse of products
Follow all safety instructions and product manuals

11. INTELLECTUAL PROPERTY

11.1 Our Rights

All website content, trademarks, and logos are our property or used with permission
You may not use our intellectual property without written consent

11.2 Third-Party Rights

Product names and trademarks belong to their respective owners
We respect all third-party intellectual property rights

12. PRIVACY AND DATA PROTECTION

12.1 GDPR Compliance

We comply with EU General Data Protection Regulation (GDPR)
See our Privacy Policy for detailed information on data processing
You have rights regarding your personal data under GDPR

12.2 Data Collection

We collect only necessary data for order processing and customer service
Your data is processed lawfully, fairly, and transparently

13. PROHIBITED USES

You may not use our website or services for:

Illegal activities or purposes
Violating any applicable laws or regulations
Infringing on intellectual property rights
Transmitting harmful or malicious code
Interfering with website functionality

14. TERMINATION

14.1 Account Termination

We may terminate accounts for violations of these terms
You may close your account at any time
Termination does not affect completed transactions

14.2 Effect of Termination

Outstanding orders will be fulfilled or cancelled as appropriate
Warranty obligations continue post-termination

15. DISPUTE RESOLUTION

15.1 Governing Law

These terms are governed by Polish law
EU consumer protection laws also apply where applicable

15.2 Jurisdiction

Polish courts have jurisdiction over disputes
EU consumers may also use their local courts

15.3 Alternative Dispute Resolution

We participate in online dispute resolution platforms
Consumer complaints can be filed with appropriate authorities

16. FORCE MAJEURE

We are not liable for delays or failures due to:

Natural disasters
Government actions
Labor strikes
Internet or technology failures
Other circumstances beyond our reasonable control

17. AMENDMENTS

17.1 Right to Modify

We reserve the right to modify these terms at any time
Changes will be posted on our website
Continued use constitutes acceptance of modified terms

17.2 Notification

Significant changes will be notified via email
Check our website regularly for updates

18. SEVERABILITY

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. CONTACT INFORMATION

For questions about these Terms and Conditions, contact us:

Email: info@xplus-shop.com
Address: X-PLUS TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Tartaczna 14/2.07
26-612 Radom, Poland

Business Hours: 9.00-19.00
Response Time: We aim to respond to all inquiries within 24-48 hours

20. ACKNOWLEDGMENT

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 04.08.2025